Our process begins when you call the office and speak with our Office Manager. You’ll have a chance to ask some questions. Then, you will have a conversation with one of design consultants to determine if we are the right company for you. We’ll briefly talk you through our process, and an appointment will then be set for your free, in-home consultation.
We will come to your home to discuss and determine your wants and needs. This will include space planning, taking measurements and photos and a discussion of timing and budget. We may suggest a design/build relationship or set a meeting in our showroom to review a design.
Once you arrive at our showroom, you will be introduced to our staff and have a chance to look through our showroom. You will sit with our design team to review the initial concept and be able to see 3D drawings of the proposed ideas. Our designer will guide you through our showroom to get a general idea of your material choices.
After your showroom meeting, typically within a week, we will create an estimate to be discussed with you. Although this is not a final estimate, this early pricing is usually within 10% of the final agreement. Once you are ready to proceed, you will authorize the agreement and a design deposit will be placed.
We will meet with you in your home to confirm measurements, take photos and discuss the logistics of what is involved in your home remodeling project. We will also be able to answer any questions or concerns you may have.
We will meet with you in our showroom and partner together to nail down your selections and finalize our agreement.
We will submit all applications and drawings to your town hall for the permit process. We will send you a detailed set of plans to review and authorize and call you to set up the start date once the permits have been issued.
We will meet in your home to review the details of your remodeling project. Our project manager will introduce you to your project lead and other key team members who will be at your home.
Your home will be prepared for the project to begin. We will seal off the construction area to ensure cleanliness and safety. At the end of each work day, your project will be swept, vacuumed and all materials and tools will be neatly stored away.
You and your daily on-site project lead will communicate during your home remodeling project.
During the project, you will be contacted by Project Manager to make sure you are completely satisfied.
We will communicate throughout your project by having meetings and/or phone calls with you. The intent is to keep you informed and answer any questions that may arise during the construction of your project.
Once the project is in its final stages, we will perform a walkthrough at your home with you and develop a punch list of items that will be addressed to complete your project.
Our goal is for you to be fully satisfied with our work, from the design development to the completion of every single detail.
Upon project completion, we will coordinate with you to make sure final inspections are completed.
The project manager conducts a closing meeting at your home to make sure that you are 100% satisfied with the whole remodeling experience and pleased with the final project.
You will receive our Care Package, which includes the details regarding your project and warranties.